Effective Date: 1st may 2025
Hotel Name: Shrimmaya
Location: Ujjain, Madhya Pradesh, India
Website: https://shrimmaya.com/hotel

At Shrimmaya Hotel, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect
We may collect the following types of personal information:

Full Name

Phone Number

Email Address

Address (for billing or contact)

Government-issued ID (at check-in)

Payment information (secured and processed by third-party gateways)

IP Address and device/browser information

Booking history

2. How We Use Your Information
We use your information for purposes such as:

Room booking and payment processing

Sending booking confirmations and updates

Customer support and assistance

Sending promotional messages via SMS, Email, or WhatsApp (with your consent)

Improving our services and website performance

3. Payment and Security
All online payments are processed through secure, PCI-compliant payment gateways.

We do not store any credit/debit card details on our servers.

Your personal data is encrypted and handled with industry-standard security practices.

4. Messaging and Communication
By using our services, you agree to receive transactional and promotional messages via SMS or WhatsApp.

You may opt-out of promotional messages by replying “STOP” or contacting our support team.

5. Cookies and Tracking
Our website may use cookies to enhance user experience and gather analytical data.

You can disable cookies via your browser settings, though some website features may not function properly.

6. Data Sharing and Disclosure
We do not sell or rent your personal data to any third parties. We may share your information only when:

Required by law enforcement or government authorities

Necessary for payment processing (via third-party providers)

Required for internal operational support (e.g., IT, marketing, analytics)

7. Data Retention
We retain your information for as long as necessary to provide our services or comply with legal obligations. If you wish to have your data removed, please contact us.

8. Your Rights
You have the right to:

Access the personal data we hold about you

Correct any incorrect or outdated information

Request deletion of your personal data (subject to legal limits)

9. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy
Shrimmaya Hotel may update this policy from time to time. Any changes will be posted on this page with an updated “1/05/2025”

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.